Updated review:
Xplora support has been very helpful. No phone number to call which is a pain so between emailing back and forth this has taken me 3 months to figure this out but now watch is in good working order. The company replaced the SIM card and now calling and texting works well. We turned off the WiFi on the watch so now the battery lasts all day vs going to 0 charge while my son is at school. Gps location is pretty accurate. Overall this watch is exactly what we needed and now after working through the “quirks” we are happy with it.
I am so frustrated with this watch. My husband and I both have our PhDs and cannot figure this out!
First of all, after activating the SIM card that was included with our watch, it took 5 days before it actually worked. Nothing in the instructions telling us that. It just randomly started working one day.
My son cannot receive calls when he is outside of our home. So basically the call function on it is useless. We are paying $ every month for the sim card that cannot receive calls. He was able to call me ONE time when he was away from home in a one month time span that was all that it would work. I will literally be sitting right next to the watch and call it and it won’t ring.
My husband and I both have to keep logging into the app everytime we go to check on a message from him or check his location. It kicks us off the second someone else opens the app. So annoying. And we could not get it to let me add myself as a guardian for a month….that option was just never there. Then all the sudden one day the option magically appeared. It’s like the watch chooses when to work (5% of the time) and when to not work (95% of the time).
Other contacts can text him but he cannot text them back which seems pretty pointless. And if he doesn’t see the quick blurb on his watch screen the second the text appears then it is gone forever.
I will text him, and my app will show that “the watch has a mrs message”. And when I go to the app to see the message it’s not there. It will show a notification that he got a new text but it won’t show up in my app. Maybe 60% of the texts sent and received will show up on my app.
The battery life is horrible. It lasts maybe 3-4 hours when he is at school. Then it dies so totally pointless if we needed it to track his location or contact him about something after school bc it is dead.
The customer support is ok….they are trying. But it takes a couple days for them to respond and we have been emailing back and forth for over a month now trying to figure out how to even use this watch.
The gps location is fairly accurate. Although I noticed one time we were testing out the sos feature and it showed him at a location that was about 3 miles away from where he was in our home….so that’s scary!!
The screen of the watch has a screen protector but my son did not have it for 2 days before it was totally scratched.
If anyone has any idea how we can get this watch to work please let me know! We are out of the amazon returns window at this point so we have this expensive, useless device. It’s so frustrating. I have wasted hours of my time reading the support page, other amazon reviews, and trouble shooting with the company over email.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
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Certification Number
BQYU2F
